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CUSTOMER SERVICE

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Search our frequently asked questions or contact us directly.
  • Contact Center

    Contact center hours
    Monday-Friday: 7 a.m. – 7 p.m. CT

    Saturday: 8 a.m. – 5 p.m. CT

    Sunday: Closed


    Consumer banking
    612-823-2265
    800-TCF-BANK
    800-823-2265

    TTY (hearing impaired)
    800-343-6145 (TTY)
    612-339-3075 (TTY)

    Telephone Banking
    Manage your account with a phone call 
    Call 1-800-TCF-BANK to manage your TCF accounts 24/7. Within our phone banking system you can:
    Check your available balance and recent transactions 
    Transfer money between your TCF accounts 
    Report a lost or stolen card or activate a new one 
    And more
    Make sure you have your account or debit card number and PIN handy to verify your identity.
    Learn more

  • Consumer Loans

    Consumer loan contact center hours
    Monday-Friday: 8 a.m. – 8 p.m. CT
    Saturday and Sunday: Closed

    Auto finance
    888-810-8860

    Consumer loans
    612-823-5363
    800-TCF-LEND
    800-823-5363
    TTY (hearing impaired)
    763-559-0294 (TTY)

    General Inquiries:
    If you would like to contact us regarding your loan experience, call us at 1-800-823-5363 TTY: 763-559-0294, email us at LSC.MainMailbox@tcfbank.com, or write to:

    TCF National Bank
    Attn: Consumer Lending Servicing
    PO Box 1527
    Midland, MI 48641

     

    Requests for Information or assertions of error related to the servicing of a mortgage loan excluding HELOCs:

    Notices of Error/Requests for Information

    Federal Law allows you to make, and requires TCF National Bank to respond to, certain written requests for information or assertions of error related to the servicing of a mortgage loan, which may be referred to as "Requests for Information", "Notices of Error" or "Qualified Written Requests". TCF National Bank has established the following address for receiving Requests for Information, Notices of Error, and Qualified Written Requests:

    TCF National Bank, PO Box 1527, Midland, MI 48641

    You must use the established address to assert errors and request information. TCF will be unable to assist you with Notices of Error, Requests for Information and Qualified Written Requests that are sent to TCF addresses other than the established address. Your letter must include your name and your account number, and must state the specific servicing error you believe has occurred or the servicing information you are requesting. Do not submit inquiries written on a payment coupon or mortgage billing statement.

    Disputing Information TCF provides to Consumer Reporting Agencies:

    If you believe that we have reported information regarding your loan with us incorrectly to a credit reporting agency, you may dispute the accuracy of the reporting to both the credit reporting agency and to us. To dispute the accuracy of the information to us, you must send a written notice of dispute to: 

    TCF National Bank, PO Box 1527, Midland, MI 48641

    As required by the Fair Credit Reporting Act, the notice of dispute must contain the following information:

    1. Your name, address and telephone number;
    2. The account number that is in the dispute, if available;
    3. The specific information that you believe is inaccurate;
    4. An explanation of why you believe the information is inaccurate; and
    5. A copy of the relevant portion of the consumer report that you believe is inaccurate and any other supporting documentation. 

    If you believe you have been the victim of identity theft, we may ask you to submit an affidavit of identity theft or an identity theft report. When we receive your notice of dispute that includes the above information, we will investigate the dispute.

    Loss mitigation and foreclosure alternatives

  • Wealth Management
    Private Bank 
    Wealth Resources
    877-895-5145 

    TCF Investment Services
    800-808-5404 

    Retirement Plan Services
    Plan participants
    800-716-3742 

    Plan sponsors
    800-895-5145 
     
  • Small Business and Commercial

    Business Client Services
    855-336-9460 | BusinessClientServices@tcfbank.com

    Loan Servicing
    800-TCF-LEND (823-5363)

    Equipment finance and leasing
    866-311-2755 | TCFCSCustomerService@tcfbank.com

    Healthcare and technology financing (formerly known as Winthrop Resources)
    800-843-8264 | invoicesupport@financediv.com

    Inventory Financing
    US
    877-872-8234 | customerservice@tcfif.com
    Canada
    877-800-4430 | Customer1st@tcfif.com

    Home Equity Solutions – TPO

    Inside Sales Support
    844-994-3562
    tcftposalessupport@tcfbank.com

    Corporate contact
    TCFTPOCorporate@tcfbank.com

Ask Us

Search our frequently asked questions to learn more about your personal, small business or commercial accounts.
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Holiday Hours

We always want our Contact Center and branches open at hours convenient for you. However, we limit our hours on certain holidays to allow our team members to spend time with friends and family.

Disclosures & agreements

View account summaries, rates, fees, terms and conditions, agreements and other disclosures.
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